Subscribe now to get 15% off your first order

    Shipping Policy

    Effective Date: December 11th, 2025.

    Shipping Policy
    Thank you for shopping with The Spotty Snout. Please review our Shipping Policy before placing your order.

    If you can't find the answer to your question below, please feel free to email us at hello@thespottysnout.com. Our Customer Service hours are Monday-Friday between 10 AM and 5 PM Eastern.

    Orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or U.S. holidays. If we experience a high volume of orders, processing times may be slightly delayed. If there is a significant delay in shipping your order, we will notify you via email.

    At this time, we ship domestically within the United States only. We do not offer international shipping and are unable to deliver to APO/FPO/DPO addresses or PO boxes.

    We offer free standard shipping (US only) on orders over $75. The $75 minimum applies to the value of products in your cart. Taxes and shipping are excluded from this calculation. Orders remain eligible for free shipping regardless of discounts or promotional codes applied.

    Shipping Rates & Delivery Estimates
    Shipping charges for your order will be calculated and displayed at checkout.

    Estimated delivery timelines begin after your order has shipped and vary based on location and carrier. Delivery estimates are provided by the carrier and are not guaranteed. Please note that unexpected carrier delays (weather events, route disruptions, peak-volume periods) are outside of our control.

    Order Tracking
    Once your order ships, you will receive a shipping confirmation email containing your tracking number.

    Customers are responsible for providing accurate and complete shipping information at checkout. The Spotty Snout is not responsible for orders that cannot be delivered due to incorrect, incomplete, or outdated addresses.

    Returned Packages
    If a package is returned to us due to an incorrect or incomplete address, multiple failed delivery attempts, or because it was unclaimed, the customer is responsible for the cost of reshipment. If you prefer not to have the order reshipped, we can issue a refund minus any original shipping charges, as these are non-refundable.

    Lost Packages
    Once an order has been handed off to the carrier, it is considered in transit and outside of our control. The Spotty Snout is not responsible for packages that are lost, stolen, or delayed during transit.

    For issues with delivery or tracking, please first reach out directly to the shipping company. In some cases, carriers might mark a shipment as "delivered" prematurely. They may also need information from you in order to complete the delivery.

    If you're unable to resolve the issue with the shipping company, contact us at hello@thespottysnout.com within 7 days of the tracking number's delivery date. Please include your order number in your email and we'll help you out!

    Order Changes & Cancellations
    Once an order has been placed, we cannot guarantee changes or cancellations. Orders may be modified or cancelled within 48 hours of purchase, provided they have not yet shipped. If you need help, please contact hello@thespottysnout.com as soon as possible and we will do our best to assist before the order ships.