Question 1

Where are your products made?

Accepted Answer

All Spotty Snout accessories are thoughtfully designed in New York and made in small batches with trusted manufacturing partners. We focus on quality materials, comfort, and craftsmanship.

Question 2

What materials do you use, and are they safe?

Accepted Answer

We use premium, pet-safe fabrics selected for comfort, durability, and style. Our accessories are designed for supervised wear and are not intended to be used as chew toys. Always remove accessories during playtime or sleep.

Question 3

How do I know what size to order?

Accepted Answer

Each product page includes the dimensions of our accessories so you can choose the best fit for your pup. If your pup is between sizes, we recommend sizing up for comfort. Email hello@thespottysnout.com if you need help.

Question 4

How long does it take to ship my order?

Accepted Answer

Orders are processed or shipped within 1-2 business days. Orders are not processed or shipped on weekends or U.S. holidays. During launches or holidays, processing times may be slightly longer.

Question 5

Can I track my order?

Accepted Answer

Once your order ships, you will receive a shipping confirmation email with a tracking number.

Question 6

Where do you ship to?

Accepted Answer

We currently ship domestically within the United States only. We do not offer international shipping and are unable to deliver to APO/FPO/DPO addresses or PO boxes.

Question 7

How much is shipping?

Accepted Answer

Shipping costs are calculated at checkout based on your location and order size.

Question 8

Do you accept returns or exchanges?

Accepted Answer

Email hello@thespottysnout.com within 14 days of receiving your order. You're responsible for return shipping costs, and items must be returned in like-new, unworn condition with all original tags attached.

Question 9

What if my item arrives damaged?

Accepted Answer

Email hello@thespottysnout.com with your order number and a photo of the issue, and we'll take care of you right away.

Question 10

How do I care for my Spotty Snout accessories?

Accepted Answer

Spot clean or gently hand wash in cold water with a mild detergent, then lay flat to dry.

Question 11

Who's behind The Spotty Snout?

Accepted Answer

The Spotty Snout was born in New York and inspired by Teddy, our red-coated Cavapoo. What started as a search for accessories with charm and personality turned into a thoughtfully curated line for stylish pups everywhere.

Question 12

Is The Spotty Snout women-owned?

Accepted Answer

Yes — we're proudly women-owned and independently run.

Question 13

Do you offer wholesale or collaborations?

Accepted Answer

For wholesale inquiries or collaborations, email hello@thespottysnout.com.

Frequently Asked Questions

About Our Products

Sizing & Fit

Orders & Shipping

Returns & Exchanges

Care Instructions

Brand & Values

Wholesale & Collaborations

Still Have Questions?